| Service in Language：English、Chinese | V | V | V | V |
| Documentation, Whitepapers, and Forum | V | V | V | V |
| Technical Support | Ticket | Ticket Phone | Ticket Phone | Ticket Phone IM Group |
| Case Severity/ Response Time | General questions < 16 hours | - System impaired < 8 hours
- General questions <16 hours
| - Production system impacted < 30 minutes
- System impaired < 8 hours
- General questions < 16 hours
| - Business critical < 15 minutes
- Production system impacted < 30 minutes
- System impaired < 8 hours
- General questions < 16 hours
|
| Technical Support Time | 7X24 | 7X24 | 7X24 | 7X24 |
| Support Ticket track and update | V | V | V | V |
| Inspection by Tencent Smart Advisor [1] | V | V | V | V |
| Troubleshooting | | V | V | V |
| Third-party Software Support | | V | V | V |
| Technical Account Manager | | | | V |
| Architecture Support | | | | V |
| Infrastructure Event Management [2] | | | | V |
| CVM Automatic Updates/ Backup | | | | V |
| CDB Automatic Updates/ Backup | | | | V |
| Pricing [3] | | See pricing details | See pricing details | See pricing details |