| Service in Language：English、Chinese | V | V | V | V |
| Documentation,Whitepapers, and Forum | V | V | V | V |
| Billing Portal | V | V | V | V |
| Technical Support | V | V | V | V |
| Troubleshooting | V | V | V | V |
| AWS Trusted Advisor Best Practice Checks [1] | Service Quota and basic Security checks | Full set of checks | Full set of checks | Full set of checks |
| Enhanced Technical Support[2] | V | V | V | V |
| Case Severity and Response Time[3] | - System impaired < 12 hours
- General guidance < 24 hours
| - Production system down < 1 hours
- Production system impaired < 4 hours
- System impaired < 12 hours
- General guidance < 12 hours
| - Business/Mission-critical system down < 30 minutes
- Production system down < 1 hours
- Production system impaired < 4 hours
- System impaired < 12 hours
- General guidance < 12 hours
| - Business/Mission-critical system down < 15 minutes
- Production system down < 1 hours
- Production system impaired < 4 hours
- System impaired < 12 hours
- General guidance < 12 hours
|
| Support Ticket track and update | V | V | V | V |
| Technical Support by phone and IM | V | V | V | V |
| Architectural Guidance | V | V | V | V |
| AWS Support API | | V | V | V |
| Third-Party Software Support | | V | V | V |
| Technical Account Management (TAM) | | | V | V |
| ECS Automatic Updates/ Backup | | | | V |
| RDS Automatic Updates/ Backup | | | | V |
| Training | | | | Access to online self-paced labs |
| Pricing [4] | See pricing details | See pricing details | See pricing details | See pricing details |