| Service in Language：English、Chinese | V | V | V | V |
| Documentation,Whitepapers, and Forum | V | V | V | V |
| Techcal Support | V | V | V | V |
| AZURE ADVISOR—YOUR FREE, PERSONALIZED GUIDE TO AZURE BEST PRACTICES [1] | V | V | V | V |
| AZURE Health Status and Notifications[2] | V | V | V | V |
| Troubleshooting | V | V | V | V |
| Case Severity and Response Time[3] | | - Minimal business impact (Sev C):
- Within eight business hours
| - Critical business impact (Sev A)：
- Within one hour
- Moderate business impact (Sev B)：
- Within four hours
- Minimal business impact (Sev C)：
- Within eight business hours
| - Critical business impact (Sev A)：
- Within one hour
- Moderate business impact (Sev B)：
- Within two hours
- Minimal business impact (Sev C)：
- Within five business hours1
|
| CASE SEVERITY AND RESPONSE TIME | | 5X8 | 7X24 | 7X24 |
| Access to Technical Support by phone and IM group after a support request is submitted | | Available during business hours by email only. | V | V |
| Support Ticket track and update | | V | V | V |
| Architecture Support | | General guidance | General guidance | Guidance from a pool of ProDirect delivery managers |
| SUPPORT API[4] | | | | Azure Support Ticket |
| TRAINING | | | | Webinars led by Azure experts |
| PROACTIVE GUIDANCE | | | | From a pool of ProDirect delivery managers |
| VM Automatic Updates/ Backup | | | | V |
| SQL Automatic Updates/ Backup | | | | V |
| Pricing [5] | Included for all Azure customers | See pricing details | See pricing details | See pricing details |