| Service in Language：English、Chinese | V | V | V | V |
| Billing Portal | V | V | V | V |
| Ticket support | | V | V | V |
| Troubleshooting | | V | V | V |
| Case Severity and Response Time[1] | | - P1:N/A
- P2:4hrs
- P3:8hrs
- P4:8hrs
| - P1:1hr
- P2:4hrs
- P3:8hrs
- P4:8hrs
| - P0:5Min
- P1:15Min
- P2:2hrs
- P3:4hrs
- P4:8hrs
|
| Support Ticket track and update | | V | V | V |
| Access to Technical Support by phone and IM group after a support request is submitted | | V | V | V |
| Support for the Business critical | | 5X8 | 7X24 | 7X24 |
| Third-party technician support [2] | | | V | V |
| Trail for New Service | | | | V |
| Course coupon | | | | V |
| Valued Add : Mission Critical Service[3] | | | | V |
| Valued Add : Assured support Service[4] | | | | V |
| GCE Automatic Updates/Backup | | | | V |
| Cloud SQL Automatic Updates/ Backup | | | | V |
| Pricing [5] | | See pricing details | See pricing details | See pricing details |